Refund Policy

Summary

This Refund Policy explains when Qor AI Premium purchases may be refunded, how to request a refund and which payment provider controls the refund flow. It applies to Qor AI web purchases and explains how mobile app-store purchases are handled.

Web Purchases Through Polar

Qor AI Premium starts with a 3-day free trial. If you cancel before the trial ends, no payment is taken and there is nothing to refund. For new Qor AI Premium purchases made through Polar checkout on the web, you may request a refund within 30 days of the initial charge if the service does not meet your expectations or if you were charged by mistake.

Approved refunds are issued through Polar to the original payment method where possible. Card refunds typically take several business days to appear depending on your bank or card issuer.

How to Cancel Your Subscription

Website subscription — the fastest way: sign in at qorai.net, open Profile → Account → Subscription and press “Cancel website subscription”. This opens the billing portal already signed in as you, where you cancel in one step. If you cannot sign in, you can also open the Polar customer portal at https://polar.sh/qorai/portal and request a sign-in link with the email address you used at checkout.

Mobile app subscription: open Play Store → tap your profile → Payments & subscriptions → Subscriptions → Qor AI → Cancel subscription. A subscription bought inside the app can only be cancelled in Google Play — neither we nor the website can cancel it for you.

The web subscription and the Google Play subscription are two separate subscriptions in two separate billing systems. Cancelling one does NOT cancel the other. If you subscribed in both places, you must cancel in both places, otherwise you will keep being charged by the one you did not cancel.

Cancelling during the 3-day free trial means you are never charged. Cancelling after the trial stops the next renewal; you keep Premium until the end of the period you already paid for, and it is not refunded automatically.

Deleting your Qor AI account does not cancel an active subscription. Cancel the subscription first, then delete the account if you want.

Renewals and Subscription Changes

Subscription renewals are generally refundable if you contact us within 14 days of the renewal and there has not been heavy usage after the renewal. We review renewal requests fairly, especially if you forgot to cancel or were charged unexpectedly.

Partial refunds may be used where appropriate. Subscription upgrades, downgrades and prorated credits may be handled by Polar according to the billing state of the subscription.

Mobile App Purchases

Purchases made through Google Play or Apple App Store are controlled by the relevant app store. If the store requires the customer to request the refund directly, we may not be able to issue it from our side.

If you contact us about a mobile purchase, include your app-store order ID, Qor AI account email and the reason for the request. We will tell you the right next step.

Deletion, Cancellation and Refunds Are Separate

Deleting your Qor AI account, cancelling a subscription and requesting a refund are separate actions. Account deletion removes account data; app-store subscriptions may still need to be cancelled from Google Play or Apple App Store account settings.

For refund review, Premium access problems or account deletion help, contact [email protected]. Refund eligibility depends on the purchase channel, timing, usage and payment-provider rules.

When Refunds May Be Declined

Refunds may be declined for abuse, fraud, repeated refund requests, account sharing, attempts to bypass usage limits, chargeback abuse, violations of the Terms or requests made outside the applicable refund window.

Refunds do not apply to third-party physical products, retailer purchases, marketplace orders, shipping, warranties or returns from stores linked from Qor AI. Those are handled by the retailer or marketplace that sold the product.

How to Request a Refund

Email [email protected] with the subject "Refund request". Include your Qor AI account email, payment provider, transaction ID or order ID, purchase date and a short explanation.

We aim to respond within 5 business days. If approved, access to Premium may end immediately or at the end of the refunded billing period depending on the transaction state.

Chargebacks

Please contact us before opening a chargeback so we can investigate and resolve the issue. Chargebacks may slow down resolution and can result in account restrictions while the payment is disputed.